Shipping & Delivery

Thank you for choosing Cowboybest. We strive to make every part of your shopping experience clear, simple, and easy to understand, especially when it comes to shipping. This guide explains our shipping process step by step so you know exactly how your order moves from checkout to delivery, why certain timeframes apply, and what to expect along the way.

A. Order Processing

All orders are processed within 2–5 business days. This period allows our team to review order details, confirm payment, and ensure each item meets our quality standards before shipment.
Processing includes product inspection, order preparation, secure packaging, shipping label creation, and a final accuracy check.
Our business days run Monday through Saturday, excluding Sundays and U.S. federal holidays. Orders placed outside business hours are processed on the next working day.
Orders placed after 7:00 PM EST are automatically queued for the following business day to maintain careful handling and accuracy.
Orders submitted on Sundays or major holidays will begin processing on the next available business day.

B. Additional Processing Time for Special Orders

Customized or personalized items, including names, text, artwork, or unique designs, require an additional 1–3 business days to allow proper design review and production checks.
Bulk or wholesale orders of more than 50 items may require 7–10 business days, depending on inventory availability and production workload.
Special orders often involve coordination between multiple teams, which can extend processing time.
Same-day processing is available only for non-custom orders placed before 7:00 PM EST.

C. Shipping Carriers

Once processing is complete, orders are shipped using trusted carriers such as USPS, UPS, FedEx, or DHL, depending on destination and package requirements.
The carrier is selected based on location, package size, weight, and the most reliable delivery route available.
Our priority is safe handling and dependable delivery for every shipment.

D. Shipping Fee

All domestic orders are shipped with a flat-rate fee of $6.99 USD.
This rate supports secure packaging, careful handling, and consistent delivery service.
We believe in transparent pricing with no hidden shipping charges at checkout.

E. Delivery Time

After shipment, most U.S. orders arrive within 5–12 business days. Delivery time may vary depending on destination, carrier operations, and overall shipping volume.
Rural or remote areas may experience slightly longer transit times.
Carrier delays can occur due to weather conditions, seasonal demand, or operational challenges beyond our control.
During peak shopping periods such as major holidays and promotional events, processing and delivery times may temporarily increase.
For time-sensitive purchases, we recommend placing orders 2–3 weeks in advance.

F. Shipping Restrictions

At this time, Cowboybest does not ship to the following locations:

Alaska
Hawaii
U.S. Territories including Guam, Puerto Rico, and American Samoa
P.O. Boxes
APO, FPO, or DPO military addresses

These limitations are due to carrier and logistical constraints. We continue working toward expanding our shipping coverage in the future.

G. Tracking Your Order

Once your order ships, a tracking number will be sent via email or SMS, based on the contact details provided at checkout.
Tracking information typically becomes active within 24–48 hours after the carrier scans the package.
During peak shipping periods, tracking updates may appear slower at first but will update as soon as the carrier processes the shipment.
For the most accurate delivery updates, we recommend checking your tracking link regularly.

H. Holiday and Peak Season Information

National holidays and major shopping events often result in increased shipping volume, which may slow processing and delivery times.
Severe weather conditions can also cause temporary delays in certain regions.
Ordering early during holiday seasons helps reduce the risk of delivery disruptions.

I. Customer Support

Our support team is always available to assist with questions regarding orders, shipping timelines, or tracking updates.

Email: support@cowboybest.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Website: cowboybest.com

We are committed to providing friendly, timely, and helpful support whenever you need assistance.

J. Store Information

Store Name: Cowboybest
Owner: RICHARD DELUCIA
Address: 21 South End Ave, Apt 432, New York, NY 10280, United States
Email: support@cowboybest.com