Address: 21 South End Ave, Apt 432, New York, NY 10280, United States
Time Support: 8:00 AM – 7:00 PM (EST) (Monday – Friday)
Email: support@cowboybest.com
Cancel/Change Order
At Cowboybest, we understand that customers may occasionally need to adjust or cancel an order shortly after checkout. Because many of our products involve customization, personalized details, or rapid production workflows, we have established a clear and balanced policy that protects both customer flexibility and operational efficiency.
Our objective is to give customers a fair opportunity to correct errors while ensuring production proceeds smoothly once it begins. The guidelines below explain exactly when and how changes may be requested, so there are no surprises.
The 4-Hour Adjustment Window
Customers are provided a strict 4-hour window from the time an order is placed to request any modification or cancellation. This is the only period during which changes are permitted.
During these initial 4 hours, the order is briefly held to allow customers time to review and correct details if necessary.
Once the 4-hour window expires, the order is automatically released into production and becomes final, at which point no changes can be made.
Changes Allowed Within the 4-Hour Window
Within the 4-hour adjustment period, customers may request the following updates:
Size changes
Color or style modifications
Corrections to custom text or personalization
Replacement of uploaded images or design files
Changes to product type or quantity
Full order cancellation
Shipping address updates
Why the 4-Hour Window Is Strict
Production preparation begins immediately after the holding period ends. This process may include reviewing design files, finalizing personalization details, setting up printing or engraving instructions, allocating inventory, and scheduling the order in the production queue.
Once these steps begin, modifying or canceling an order can lead to production delays, workflow disruptions, or material waste. For this reason, the 4-hour policy is enforced consistently for all customers.
How to Request a Change or Cancellation
If you need to make a change, time is critical. Email is the fastest and most reliable method for urgent requests.
Please send your request immediately to support@cowboybest.com.
For fastest processing, use the subject line:
“URGENT: Order [Your Order Number] Change or Cancellation”
Your message must include:
Your full name
The email address used at checkout
Your order number
A clear and specific description of the requested change
Examples of clear requests include:
Please change the size from Medium to Large.
Please cancel my entire order.
Please update the shipping address to the following.
I uploaded the wrong image and would like to replace it with the attached file.
You may also contact us through the Contact Us page on cowboybest.com, but email is strongly recommended for urgent matters.
Requests received after the 4-hour window will be declined, as the order will already be in production.
No Changes After the 4-Hour Window
Once the 4-hour adjustment period has passed, the order is locked and cannot be modified or canceled. This includes, but is not limited to, size changes, design updates, custom text edits, image replacements, order cancellations, or address changes.
This policy ensures fast fulfillment, operational consistency, and fairness to all customers.
Customer Responsibility for Address Accuracy
Customers are fully responsible for entering an accurate and complete shipping address at checkout. This includes verifying street details, apartment or unit numbers, city, state, ZIP code, and correct spelling.
The address must also be recognized by standard carriers such as USPS, UPS, FedEx, and DHL.
Consequences of Incorrect Address Information
If a delivery fails due to incorrect or incomplete address information, the customer will be responsible for any re-shipping costs.
Common delivery issues may include insufficient address details, missing unit numbers, unrecognized addresses, or recipient relocation.
If tracking confirms delivery to the address provided at checkout, Cowboybest is not responsible for replacements or refunds, and the order will be considered fulfilled.
Customer Support Information
Our support team is available to assist with order adjustments, delivery questions, or general inquiries.
Primary Contact Email: support@cowboybest.com
Business Address:
Cowboybest
21 South End Ave, Apt 432, New York, NY 10280, United States
Final Notes
This policy is designed to maintain fairness, clarity, and efficiency for every customer. Acting quickly and carefully reviewing your order details before checkout helps prevent issues later.
Thank you for choosing Cowboybest. We appreciate your trust and remain committed to providing a smooth, reliable, and professional shopping experience.
