Terms & Conditions

Information About Us and How To Contact Us

Who we are. We are COWBOYBEST LLC, a company registered in United States. Our registered office is at 21 South End Ave Apt 432, New York, NY 10280, United States. We operate the website at www.cowboybest.com (the ‘Website’ and ‘our website’).

How to contact us. You can contact our customer service team by writing to us at support@cowboybest.com or at COWBOYBEST LLC.

How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your order.

“Writing” includes email. When we use the words “writing” or “written” in these terms, this includes email.

TERMS AND CONDITIONS WHEN YOU ORDER OUR PRODUCTS

1. Our contract with you with respect to your order (the “Contract”):

• 1.1. What these terms cover. These are the terms and conditions on which we supply products to you.
• 1.2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the Contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
• 1.3. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
• 1.4. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
• 1.5. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

2. Our products

• 2.1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
• 2.2. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

3. Your rights to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the Contract.

4. Our rights to make changes

• 4.1. Minor changes to the products. We may change the product to reflect changes in relevant laws and regulatory requirements.
• 4.2. More significant changes to the products and these terms. In addition, as we informed you in the description of the product on our website, we may make the following changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the Contract before the changes take effect and receive a refund for any products paid for but not received:
  • 4.2.1. Changes to our products and the availability of our products as explained on our Website.
  • 4.2.2. Changes to services provided to us by third party service providers.
• 4.3. Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

5. Providing the products

• 5.1. Delivery costs. The costs of delivery will be as displayed to you on our website.
• 5.2. When we will provide the products. During the order process we will let you know when we will provide the products to you.
• 5.3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any products you have paid for but not received.
• 5.4. Collection by you. If you have asked to collect the products from a collection depot, you will be notified of the business hours during which your order will be available for collection.
• 5.5. If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox or otherwise left in accordance with instructions you have provided, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
• 5.6. If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract.
• 5.7. Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late.

6. Refunds and your rights to end the Contract

• 6.1. If you are dissatisfied with any product for any reason, we will refund the cost of the product (less shipping and handling costs). Refund requests must be made directly to us by email or phone. All refund requests must be made within fourteen (14) days of the date of shipment by us.
• 6.2. You can always end your Contract with us. Your rights when you end the Contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the Agreement.
• 6.3. Ending the Contract because of something we have done or are going to do. If you are ending the Contract for a reason set out below the Contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation.

7. How to end the Contract with us (including if you have changed your mind)

• 7.1. Tell us you want to end the Contract. To end the Contract with us, please let us know by doing one of the following:
  • Visit the Website and cancel the order on your account page.
  • Write to us at support@cowboybest.com. Please provide your name, address, details of the order and, where available, your phone number and email address.

8. Price and payment

• 8.1. Where to find the price for the product. The price of the product will be the price indicated on the order pages when you placed your order. All taxes and fees (including VAT) are calculated and displayed at checkout. We use our best efforts to ensure that the price of the product advised to you is correct.
• 8.2. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced.
• 8.3. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know.

9. Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.

10. How we use your personal information. We will only use your personal information as set out in our Privacy Policy.