Privacy Policy

Privacy Policy

This Privacy Policy explains how COWBOYBEST LLC collects, uses, protects, and shares your information whenever you visit our website or make a purchase. By using our website or services, you consent to the practices described here. If you do not agree with these terms, please discontinue use of our website immediately.

Company: COWBOYBEST LLC
Address: 21 South End Ave Apt 432, New York, NY 10280, United States
Email: support@cowboybest.com
Website: cowboybest.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

This policy complies with GDPR, CCPA, and similar global privacy regulations.

1. Information We Collect

• Information you provide directly:
  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
• Payment details (processed by third parties):
  • Cardholder name
  • Card type and last digits
  • PayPal or wallet identifiers
• Order information:
  • Purchased items, sizes, colors
  • Order dates, shipping, delivery details
  • Customer service communications
  • Refund/return/warranty activity
• Technical information:
  • IP address
  • Browser type & version
  • Operating system & device type
  • Pages viewed and interactions
  • Cookie and tracking identifiers
• Marketing preference data:
• Customer support communication logs

2. How We Use Your Information

• Order Fulfillment:
  • Processing payments
  • Preparing and shipping your order
  • Sending confirmation and tracking emails
• Customer Service Support:
  • Responding to questions
  • Resolving issues
  • Managing returns, refunds, exchanges
• Account & Profile Management
• Marketing (only if you opt-in)
• Fraud & Security Protection
• Legal Compliance

3. How We Share Your Information

We never sell or rent your data. We may share your information with:

• Payment Processors: Shopify Payments, PayPal
• Shipping Carriers: USPS, UPS, DHL, FedEx
• Analytics Platforms: Google Analytics, Meta Pixel
• Marketing Tools: Klaviyo, Mailchimp
• Fraud Prevention & Security Tools

4. Cookies & Tracking Technologies

• Essential cookies
• Performance cookies
• Functional cookies
• Advertising cookies

You may disable cookies, but some features may not work correctly.

5. Data Retention

We retain your data as long as necessary for order fulfillment, legal compliance, customer support, and accounting purposes. After required periods, data is deleted or anonymized.

6. Data Security

• SSL encryption
• Protected servers
• Encrypted databases
• Firewalls and intrusion detection
• Limited internal access

7. Your Data Rights

You may have rights to:

• Access your information
• Request corrections
• Request deletion (when legally allowed)
• Restrict processing
• Port data to another provider
• Opt out of marketing

To exercise your rights, contact us at support@cowboybest.com with the subject line “Privacy Request.”

8. Marketing Communications

You may unsubscribe anytime using the “Unsubscribe” link in emails or by contacting us directly. Transactional emails will continue.

9. International Data Transfers

Your data may be stored or processed outside your country. We ensure proper protection through Standard Contractual Clauses and secure agreements.

10. Third-Party Links

Our website may link to external platforms. We are not responsible for their privacy practices.

11. Children’s Privacy

We do not knowingly collect data from individuals under age 16. If discovered, such data is removed.

12. Legal Disclosures

We may release information to comply with:

• Legal obligations
• Court orders
• Government requests
• Fraud prevention
• Protection of our rights

13. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page.

14. Contact Information

COWBOYBEST LLC
Address: 21 South End Ave Apt 432, New York, NY 10280, United States
Email: support@cowboybest.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
Website: cowboybest.com